Terms of Service

A deposit is required to confirm your appointment. It’s applied to the cost of your service, and the rest is due at your appointment. You’ll review and agree to our full booking policy before you pay. In short:

• Deposits are non-refundable, including if you cancel for any reason.
• Rescheduling is free at least 48 hours before your appointment, and your deposit moves to the new time. Changes made less than 48 hours before count as a cancellation.
• No-shows lose their deposit. Clients with repeated no-shows may be asked to pay the full price when booking.
• Late arrivals of more than 15 minutes may mean a shorter or modified service, or rescheduling, and the deposit isn’t refunded.
• Prices are starting prices. Your final price depends on your hair’s length, density, texture and the work involved, and your stylist will confirm it before starting.

If your booking policy and these terms ever differ, the booking policy you agreed to for that appointment applies.

Please tell us about any allergies, sensitivities, scalp conditions or recent chemical treatments before your service. You can ask for a patch test before any color or chemical service. Your stylist may change or decline a service if going ahead could harm your hair or scalp.

Results depend on your hair’s condition and history, and on how you care for it afterward, so we can’t guarantee a specific result. If you’re unhappy with a service, contact us within 7 days and we’ll work with you to make it right.

• Prices are in US dollars. Massachusetts sales tax (6.25%) is added at checkout.
• We ship within the United States only, for a flat $8 per order. We’ll email you when your order ships, with tracking when available.
• If something arrives damaged or isn’t what you ordered, contact us within 7 days of delivery and we’ll replace it or refund it.
• Unopened, unused products can be returned within 14 days of delivery for a refund of the product price. Return shipping and the original shipping fee aren’t refunded.
• For hygiene reasons, opened hair care products and worn items such as bonnets, scrunchies and accessories can’t be returned unless they arrived damaged.
• We may cancel and fully refund an order if a product becomes unavailable or a price was listed in error.

To start a return, email beabeautifulhaircollection@gmail.com or call (774) 214-0674.

• Gift cards are available from $25 to $500 and can be used for services, booking deposits and shop orders, online or in the studio.
• Our gift cards never expire.
• Gift cards can’t be returned or exchanged for cash, except as Massachusetts law requires: once at least 90% of a card’s value has been used, you can ask for the rest in cash.
• Treat your gift card code like cash. If the email goes missing, contact us and we can resend it to the recipient’s email.
• The buyer earns rewards points on the purchase. The part of any purchase paid with a gift card doesn’t earn points again.
• If a shop order paid with a gift card is refunded, that amount goes back on the gift card.

Our rewards program is free. How points are earned, used and expire is explained on our Rewards page, which is part of these terms.

• Points, reward codes and promo codes have no cash value and can’t be sold or transferred.
• If an order or appointment is refunded, the points it earned are taken back, and any points you used on it are returned.
• We may remove points or codes gained by mistake or through misuse, and we may change the program. We’ll give members notice by email before any change that affects points they’ve already earned.

The photos, text and branding on this website belong to Bea Beautiful Hairor are used with permission. Please don’t copy them without asking. Please give accurate information when you book or order, and don’t misuse the site or try to interfere with it.

We work to keep the website accurate and available, but it may sometimes contain errors or be unavailable. Your information is handled as described in our Privacy Policy.

To the extent the law allows, our responsibility for any claim related to a service or order is limited to the amount you paid for it, and we’re not responsible for indirect losses. Nothing in these terms limits rights you have under Massachusetts consumer protection law that can’t be waived.

These terms are governed by the laws of the Commonwealth of Massachusetts. If a disagreement comes up, please contact us first, and we’ll do our best to resolve it. Any legal claim will be handled in the courts of Worcester County, Massachusetts.

We may update these terms. The version on this page, with the date at the top, is the one that applies. Questions? Contact Bea Beautiful Hair at 362 Chandler St, Worcester, MA 01602, or email beabeautifulhaircollection@gmail.com or call (774) 214-0674.