Privacy Policy

We only ask for what we need to book you, serve you well and run the studio.

• Contact details: your name, email address and phone number.
• Appointment details: the service, date and time you choose, and anything you tell us about your hair, such as hair type, goals, recent protective styles, product or chemical sensitivities, notes for your stylist, and any inspiration photos you upload.
• Your birthday: month and day only, if you choose to share it, so we can send birthday rewards. We never ask for the year.
• Orders: what you buy and the shipping address you give us.
• Gift cards: the buyer’s name and email, and the recipient’s name, email and the message you write.
• Rewards activity: points you earn and use, reward codes, and referral codes.
• Messages: what you send us through our contact, quote and custom service forms.
• Visit notes: after your appointment, your stylist may keep private notes, such as products and techniques used, to help with future visits.

Payment cards: payments are handled by Stripe. Your card details go straight to Stripe and are never stored on our systems. We only see things like the amount, the last four digits and whether the payment succeeded.

• To book, confirm, remind you about, reschedule and complete your appointments.
• To prepare for your service, including taking care around any sensitivities you tell us about.
• To process payments, deposits, refunds and gift cards, and to ship your orders.
• To run our rewards program: tracking points, sending reward codes, referral and birthday rewards, and membership invitations.
• To reply to your questions, quotes and requests.
• To send you emails about your bookings, orders, gift cards and rewards. We don’t send marketing newsletters.
• To keep the studio’s records, prevent fraud and meet our legal and tax obligations.

If we send appointment reminders or updates by text, we only text the number you gave us for your booking, and only about your appointments. Message and data rates may apply. Reply STOP at any time to stop texts, or contact us and we’ll turn them off.

We never sell your information, and we don’t share it for advertising.

We use a small number of trusted services to run the website, and they handle your information only to provide their service to us:

• Stripe for payments.
• Supabase to securely store bookings, orders and client records.
• Vercel to host the website.
• Resend to send our emails.
• A text message provider, if we send you texts.
• Shipping carriers, who receive your name and address to deliver your order.

We may also share information if the law requires it, or to protect the safety of our clients, the studio or others.

We don’t use advertising or tracking cookies. Your shopping bag is saved in your own browser so it’s still there when you come back. Stripe may set its own cookies during checkout to keep payments secure and prevent fraud.

If the site shows posts from our Instagram, Instagram (Meta) may set its own cookies under its own privacy policy.

Inspiration photos you upload are used only to prepare for your appointment. We’ll only post photos of you or your hair on our website or social media if you say it’s okay, and you can ask us to take a photo down at any time.

We keep your client record, including appointment history, notes and rewards, for as long as you’re a client, so we can care for your hair over time and honor your points and gift cards. Payment and order records are kept as long as tax and accounting rules require. Checkouts that are started but never paid are deleted automatically after 7 days. You can ask us to delete your information at any time, as explained below.

You can ask us to:

• Show you the information we have about you.
• Correct anything that’s wrong.
• Delete your information. We may need to keep some payment records the law requires, and deleting your record also ends any rewards points on it.
• Stop sending you text messages, or rewards emails that aren’t about a booking or order.

To make a request, email beabeautifulhaircollection@gmail.com or call (774) 214-0674. We’ll reply within 30 days.

Your information is stored with access limited to the studio, and it’s sent over encrypted connections. No system is perfectly secure, but we take reasonable steps to protect your information, as Massachusetts law requires. If a breach ever affected your information, we would let you know as the law requires.

Our website isn’t meant for children under 13, and we don’t knowingly collect their information online. A parent or guardian should book appointments for children and minors.

If we change this policy, we’ll update this page and the date at the top. If the change is significant, we’ll let our clients know by email.

Questions about your privacy? Contact Bea Beautiful Hair at 362 Chandler St, Worcester, MA 01602, or email beabeautifulhaircollection@gmail.com or call (774) 214-0674. See also our Terms of Service.